Liforme Reviews

My first purchase was without any major issues (although the mat only lasted around 8 months of daily Ashtanga practices before it started to lose it's grip and start peeling). However, on my most recent purchase, the mat that I received was damaged (with indents and creases- something that another review below also mentions so this is clearly a frequent issue). There's been no response from customer service after trying to contact them for a week. Both the level of quality control and after-sales service are totally unacceptable for one of the most expensive mats on the market.

My first purchase was without any major issues (although the mat only lasted around 8 months of daily Ashtanga practices before it started to lose it's grip and start peeling). However, on my most recent purchase, the mat that I received was damaged (with indents and creases- something that another review below also mentions so this is clearly a frequent issue). There's been no response from customer service after trying to contact them for a week. Both the level of quality control and after-sales service are totally unacceptable for one of the most expensive mats on the market.

Don't waste your money on this mat. Yes - it's incredible as soon as you break it in and use it (months 2-6) but it *very* quickly builds up stink and loses its grip (months 6-9). I found that mine started to really fall apart after about 10 months of consistent hot yoga practice and following Liforme's cleaning guidelines. Based on the stink and the deterioration, I had to stop using it.

Speaking of guidelines... the 'guide lines' printed on the mat kinda messed up my form rather than helping it as I was trying to always hit the lines on the mat vs what my body was trying to do. So actually not as helpful as one would think.

I'm fine spending $200+ on a mat and I'm fine buying a mat every year. But I'm not fine spending $200+ on a mat every year.

I switched off Liforme to a B-Mat and have found the same level of grip at less than half the price. Don't waste your money on this mat. You'll love it and then be equally, if not more disappointed when it starts to bubble and break down.

Don't waste your money on this mat. Yes - it's incredible as soon as you break it in and use it (months 2-6) but it *very* quickly builds up stink and loses its grip (months 6-9). I found that mine started to really fall apart after about 10 months of consistent hot yoga practice and following Liforme's cleaning guidelines. Based on the stink and the deterioration, I had to stop using it.

Speaking of guidelines... the 'guide lines' printed on the mat kinda messed up my form rather than helping it as I was trying to always hit the lines on the mat vs what my body was trying to do. So actually not as helpful as one would think.

I'm fine spending $200+ on a mat and I'm fine buying a mat every year. But I'm not fine spending $200+ on a mat every year.

I switched off Liforme to a B-Mat and have found the same level of grip at less than half the price. Don't waste your money on this mat. You'll love it and then be equally, if not more disappointed when it starts to bubble and break down.

Customer services were helpful and did resolve my problem. Gutted I ordered another mat due to having problems while placing the order. I will definitely be ordering a Liforme mat when I require a new yoga/Pilates mat.

Customer services were helpful and did resolve my problem. Gutted I ordered another mat due to having problems while placing the order. I will definitely be ordering a Liforme mat when I require a new yoga/Pilates mat.

Update - received second order 16/03/2023. Thank-you very much Flo for sorting my issue out
Liforme, I think your UK staff are swamped and you need more (particularly during a sale period). They are actually very helpful but just don’t seem to have the time to reply to customer service issues.
I think quality control also needs improvement.
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Edited to update that I was refunded yesterday (14/03/2023) after posting this review and contacting Liforme by all social media channels; thank-you. Call me crazy but I have actually ordered another mat because I love them…hopefully a better experience this time 🤞
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I love my original Liforme mat and ordered another 09/02/2023 which unfortunately arrived marked and damaged.
When I contacted Liforme they suggested I deep clean it. I didn’t like the thought of a wasted mat and so I was prepared to try and clean but when you spend £110 on a mat, you expect it to arrive in perfect condition.
At first I wasn’t offered any discount but when I contacted them again, I was offered 10% discount or to return the mat. I decided to return for a replacement but I’m still waiting for a refund or replacement mat.
I have emailed several times and now emails are being returned undelivered.
When customer service send very delayed replies, Rosa has been polite and helpful, but there has been absolutely no action.

Update - received second order 16/03/2023. Thank-you very much Flo for sorting my issue out
Liforme, I think your UK staff are swamped and you need more (particularly during a sale period). They are actually very helpful but just don’t seem to have the time to reply to customer service issues.
I think quality control also needs improvement.
**********************************************
Edited to update that I was refunded yesterday (14/03/2023) after posting this review and contacting Liforme by all social media channels; thank-you. Call me crazy but I have actually ordered another mat because I love them…hopefully a better experience this time 🤞
**********************************************
I love my original Liforme mat and ordered another 09/02/2023 which unfortunately arrived marked and damaged.
When I contacted Liforme they suggested I deep clean it. I didn’t like the thought of a wasted mat and so I was prepared to try and clean but when you spend £110 on a mat, you expect it to arrive in perfect condition.
At first I wasn’t offered any discount but when I contacted them again, I was offered 10% discount or to return the mat. I decided to return for a replacement but I’m still waiting for a refund or replacement mat.
I have emailed several times and now emails are being returned undelivered.
When customer service send very delayed replies, Rosa has been polite and helpful, but there has been absolutely no action.

Signed up for their 15% teacher discount. Code came through for 5%. Emailed to question this but no response. Went ahead and bought mat anyway. £110 mat turned up marked and with indents. Emailed them with pictures asking for either partial refund or exchange. Offered me 15% off. This was what I shouldve had anyway. Said no thanks please provide return label. No response. 3 follow up emails and still no response. Considering trading standards

Signed up for their 15% teacher discount. Code came through for 5%. Emailed to question this but no response. Went ahead and bought mat anyway. £110 mat turned up marked and with indents. Emailed them with pictures asking for either partial refund or exchange. Offered me 15% off. This was what I shouldve had anyway. Said no thanks please provide return label. No response. 3 follow up emails and still no response. Considering trading standards

The worst yoga mat I ever had. I got it for my birthday. It has no texture, smells of rubber even after washing it and leaving it spread outside, leaves marks from sweat, it's so heavy, I would never take it to a class. I have one from Aldi for £5 and that's a better one.

The worst yoga mat I ever had. I got it for my birthday. It has no texture, smells of rubber even after washing it and leaving it spread outside, leaves marks from sweat, it's so heavy, I would never take it to a class. I have one from Aldi for £5 and that's a better one.

Used my pink lifeforme yoga mat twice a week. All of a sudden it started to be slippery, no grip at all, now I can't use it. Very disappointed.

Used my pink lifeforme yoga mat twice a week. All of a sudden it started to be slippery, no grip at all, now I can't use it. Very disappointed.

I bought 2 and after a year and a half I can say they lose the grip and that I feel I made a terrible choice